General terms and sales conditions
All reservations are prone to the following conditions:
Deposit and payment
Reservation made more than 14 days in advance could be processed in two payments. A minimum of 50% of the total amount is required at the time of booking. The remaining balance has to be paid at least 14 days prior to arrival using the same payment details. If the reservation is made later than 14 days prior arrival, the whole amount has to be paid at once and is non-refundable. The final payment amount includes the Goods and Services Tax (GST 5%), the Québec Sales Tax (QST 9,975%) and the Provincial Tourist Tax (3,5%).
Cancellation and modification policy
For any cancellation or modification (change of dates) made on an existing booking the following fees will apply: An 80% refund over your deposit will be provided if the cancellation or modification is made up to 60 days prior to the arrival date expected in the initial booking. After this period, any payment received is non-refundable.
Number of occupants
Room’s base prices are double occupancy rates. For occupants exceeding two individuals, except children under 2 years old, a 10$ per person per day surcharge is added to the base price. Changes made on the number of occupants may cause a readjustment of the booking amount, according to the applicable rates. For any changes, please inform the staff in advance.
Check-in and check-out
Check-in time is between 4:00 PM and 9:00 PM. Maximum check-out time is 11:00 AM.
A late checkout can cause an additional surcharge of 25$ per hour exceeding 11AM.
• No pets are allowed on the property.
• Smoking or vaping is not allowed inside buildings and within a distance of 9 meters of any entrance.
• Shoes must be taken off inside every building.
• Children under 12 years old must remain under adult supervision.
• Please respect the quietness of the place and the neighborhood.
Cleanliness and safety deposit
The furnishings and common facilities are there for your benefit and for future guests as well. All facilities are to be treated with respect, including cleaning the kitchen equipment after use so that the next guest finds it clean and neat. Customers are charged for any damage caused by misuse or improper handling. The guest will be charged for any extra cleaning fees due to advanced dirtiness (including smoke residues). Upon arrival, a 150$ caution will be pre-authorized on the guest’s credit card as a deposit to cover any lost or damage.